StorQuest Self Storage

Several reviewers praise the kindness and helpfulness of managers like Judy and Sophia, noting they made the rental process enjoyable. However, other customers report disrespectful behavior from staff, including being berated for parking and feeling entitled treatment. Overall, customer service is a mixed theme.

Source: 5 of 8 reviews • Confidence: medium (mixed feedback)

Multiple customers mention cleanliness issues, such as dirty stairwells, hallways smelling of urine, and broken gates. Conversely, some reviewers note that the storage units and property are well-kept and clean. Cleanliness is reported inconsistently.

Source: 3 of 8 reviews • Confidence: medium (conflicting reports)

A few reviews highlight difficulties exiting due to cars parked by the exit gate and trees blocking the path. Additionally, one reviewer complained about staff attempting to tow a car parked on a public easement, indicating parking-related tensions.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

One reviewer experienced a significant issue after falling behind on payments, stating that StorQuest did not offer partial payments or fee waivers, leading to the loss of their unit. Another review mentions a broken door lock on a unit for months, causing access problems. Security and payment flexibility are noted as problematic areas.

Source: 2 of 8 reviews • Confidence: low (specific incidents)

One reviewer reported that StorQuest increased monthly payments twice during the COVID pandemic, indicating dissatisfaction with management decisions during that period.

Source: 1 of 8 reviews • Confidence: low (single incident)