Sun Community Federal Credit Union

One reviewer reported a negative experience with a $250 fraud dispute over Zelle, stating the credit union denied the claim without attempting resolution with Zelle, citing authorization despite being tricked, and ignored federal consumer protections. The reviewer filed a complaint with the CFPB and plans legal action.

Source: 1 of 8 reviews • Confidence: low (single negative anecdote)

Multiple customers praised the staff, describing them as quick, friendly, professional, knowledgeable, and going above and beyond. Specific staff members mentioned include Vanessa, Christine, Cynthia, Marilynn, Rosie, Brenda, and Gabriel.

Source: 6 of 8 reviews • Confidence: high (recurring theme of excellent service)

• Staff names frequently mentioned: Vanessa, Marilynn, Christine, Cynthia, Rosie, Brenda, Gabriel
• Rates described as outstanding

One reviewer noted that transactions over $1,000 with Zelle trigger a fraud alert requiring a three-month wait before sending money to anyone, which they found inconvenient.

Source: 1 of 8 reviews • Confidence: medium (specific limitation mentioned)

One reviewer reported being charged a $3.00 monthly dormancy fee after requesting no paper statements, describing it as nickel-and-dime behavior. However, a follow-up call from Rosie resolved the issue and improved the reviewer's rating.

Source: 1 of 8 reviews • Confidence: medium (conflicting fee experience)

• Fee issue resolved by Rosie's call