Sunset Pacific Transportation

Multiple customers report significant delays, with some loads taking much longer than expected and experiencing issues like cargo shifting and missed appointments. However, one review notes that the deadline was only slightly breached and the service was acceptable for non-time-sensitive freight.

Source: 5 of 8 reviews • Confidence: medium (mixed evidence)

• Delays reported: up to 12 days over schedule
• Issues: cargo shift, missed appointments

Several reviewers highlight that the rates are very fair and even feel

Source: 2 of 8 reviews • Confidence: high (explicit mention)

• Rate keywords: 'very fair', 'too good to be true'

Customer service is praised by some as being on point and professional, while others describe it as terrible, with no response to calls or emails and a lack of accountability.

Source: 4 of 8 reviews • Confidence: medium (conflicting themes)

• Positive: 'on point', 'professional'
• Negative: 'terrible', 'no response'

Several reviews mention poor loading practices, such as pallets being loaded sideways and cargo shifting due to strap issues, leading to disputes over liability and additional fees.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Loading issues: pallets sideways, cargo shift
• Fee disputes: 'gap insurance' deduction

At least two reviews report payment problems, including short payments and refusal to cover layover or rework fees, with one customer planning to take legal action over an $18,150 owed amount.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

• Payment issues: short payment, $18,150 owed