Susan Biegel, MD

Several reviewers highly recommend Dr. Biegel and her team, praising their competence and care. One reviewer even chose a less desirable insurance plan to remain under Dr. Biegel’s care, expressing no regrets.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Multiple customers report excessively long wait times—sometimes over an hour before being seen, and additional waiting in the exam room. Several reviews cite poor communication between the front desk and clinical staff, with delays in prior authorizations and follow-up calls.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Wait times often exceed one hour before and after check-in.
• Front desk and back office communication issues are frequently mentioned.

Guests often mention that the back office, including NPs, receives high praise for being amazing and professional. In contrast, the front office, particularly staff like Kendra, is criticized for having a poor attitude and unhelpful service.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

• Back office (NPs) rated highly for competence.
• Front office needs improvement, especially in customer service.

One review noted significant delays in insurance verification, taking two days without a callback, and difficulty securing appointments due to incomplete referrals handled poorly by the office staff.

Source: 1 of 8 reviews • Confidence: medium (specific incident)