Susan E. Sawyer, OD

Multiple customers, including Mr. Earl E. Alworth, highly recommend Dr. Sawyer, describing her as a true professional and very kind individual who provides excellent treatment, care, and consideration.

Source: 2 of 5 reviews • Confidence: high (explicit mention)

One reviewer reported receiving used frames instead of new ones they paid for, and the frames broke shortly after, with no warranty offered. The office manager was perceived as unprofessional.

Source: 1 of 5 reviews • Confidence: medium (single incident)

One reviewer noted that Dr. Sawyer accepts IEHP insurance but sends prescriptions to Walmart, which does not accept the insurance for full fulfillment, raising concerns about unethical practices.

Source: 1 of 5 reviews • Confidence: medium (specific allegation)

One reviewer indicated that the practice is closed at the original location, though the phone number still directs to a new location, suggesting potential confusion for patients making appointments.

Source: 1 of 5 reviews • Confidence: low (single observation)

The office manager was described as short and unprofessional when addressing customer concerns about used frames and broken glasses, leading to a negative perception of the practice's customer service.

Source: 1 of 5 reviews • Confidence: medium (direct criticism)