Taylor Melissa DO
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What reviewers say
Taylor Melissa DO receives mixed reviews, with strong praise for clinical care and criticism for office staff and scheduling issues.
Themes summarized from customer reviews (sample of 8)
How would you describe the quality of medical care provided by Dr. Taylor?
Multiple customers, including long-term patients and those moving in from other states, consistently describe Dr. Taylor as one of the best doctors they have ever had. Reviewers highlight her ability to diagnose complex medical issues, genuine compassion, and exceptional trustworthiness. One review explicitly calls her the 'best doc ever.'
Source: 5 of 8 reviews • Confidence: high (explicit mention)
What are common complaints about the office staff and scheduling?
Several reviewers report significant dissatisfaction with the office staff and scheduling processes. Complaints include long hold times on calls, unreturned pharmacy calls, refusal to assist with urgent appointments, and a lack of empathy. One reviewer described the staff as 'despicable' and another noted a 'FU attitude.' Multiple reviews mention waiting days for referrals or appointments.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
- Scheduling keywords: long hold times, unreturned calls, refusal to assist urgent appointments
- Staff behavior keywords: unprofessional, lack of empathy, rude
Is Dr. Taylor responsive to elderly patients or those with urgent medical needs?
Mixed feedback exists. While one reviewer praised Dr. Taylor's kindness and understanding with an elderly mother, another reported that the office refused to schedule an urgent appointment for an elderly patient, leading the reviewer to seek care elsewhere. This suggests variability in responsiveness to urgent cases.
Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)
How does the office handle prescription processing and communication with pharmacies?
At least one reviewer experienced significant delays and errors in prescription processing, with the office manager refusing to contact a pharmacy to clarify information. This resulted in the patient having to visit the office in person to resolve the issue, highlighting potential inefficiencies in prescription handling.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
3.2
★★★★★3.29 reviews
Location
1901 Town and Country Dr STE 104, Norco, CA 92860
Hours
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Details
- Plus Code
- WCGQ+X7 Norco, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJq6eFA-jJ3IARXolcVOh0hYo
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