Telecare - Desert Mental Health Urgent Care - 612

Wait times vary widely; some patients report short waits with positive experiences, while others endured long waits—up to five and a half hours or six hours for a prescription. Several reviewers noted unusually long waits without adequate staff attention.

Source: 5 of 8 reviews • Confidence: medium (mixed evidence)

Multiple customers praise the staff for being caring, attentive, and welcoming, describing them as patient and helpful. However, one reviewer criticized the staff for lacking emergency situation training and for an insensitive interaction.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One reviewer explicitly advised against seeking immediate help here, suggesting the ER would be a better option due to perceived inadequacy of care. Other reviewers had positive experiences, indicating the quality of care can vary.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One reviewer stated that Telecare took six hours for a prescription, implying Eisenhower might be faster for similar needs.

Source: 1 of 8 reviews • Confidence: low (single mention)