The Coffee Bean & Tea Leaf

Multiple customers report slow service, particularly in the drive-thru, with wait times of 25+ minutes even when the line is short. Some reviews mention that the store is slower than comparable locations.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Several reviewers praise the friendly staff and positive interactions, noting quick remakes of mistaken drinks and a smile with service. However, at least two reviews describe rude behavior, attitude, and poor customer service from employees.

Source: 5 of 8 reviews • Confidence: medium-high (mixed evidence)

Many customers highlight that the coffee quality is superior to nearby competitors like “the green straw place,” describing it as “SO much better” and emphasizing quality over quantity.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One review reports receiving the wrong size drink and an unsolicited milk alternative, indicating potential inconsistencies in order fulfillment.

Source: 1 of 8 reviews • Confidence: low (single instance)

Guests often mention a relaxed vibe, comfortable seating, and a peaceful environment suitable for quiet activities like scrolling on a phone, contributing to a pleasant break from a busy street.

Source: 2 of 8 reviews • Confidence: high (explicit mention)