The Coffee Bean & Tea Leaf

Reviews are mixed regarding drink quality. Several customers praise the spot-on quality and flavor of their drinks, while one reviewer found a matcha protein drink overly sweet, improperly blended, and lukewarm. This indicates that while many enjoy the drinks, there are occasional issues with preparation.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Customer service is described as both excellent and poor. Multiple reviews highlight friendly staff, helpful recommendations, and a welcoming atmosphere. Conversely, one reviewer criticized a night drive-thru employee for lacking customer service skills and being unwelcoming, stating it was their first and last visit due to this experience.

Source: 3 of 8 reviews • Confidence: medium (recurring theme with outliers)

Service speed varies. Some customers report quick and efficient service even when the drive-thru is busy, praising the speed and accuracy of drink preparation. However, one reviewer experienced a long wait for a drive-thru drink, noting it sat at the window while staff attended to indoor customers, leading to a lukewarm beverage. Another mentioned long faces and perceived slowness from staff.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

One review specifically mentioned an unexpected extra charge for cream cheese on a bagel in the drive-thru, which the customer found unreasonable and led them to return the bagel. This suggests a potential pricing issue that may deter some customers.

Source: 1 of 8 reviews • Confidence: low (single mention)