The Funky Poodle 2

Multiple customers report that appointments often exceed expected durations, with some dogs waiting 3 to 6 hours. One reviewer noted a 5‑hour wait before the dog was even groomed, while another mentioned dogs arriving at 9 or 10 am finishing only at closing time.

Source: 6 of 8 reviews • Confidence: high (explicit mention of long waits in several reviews)

• Wait times vary widely; some dogs finish within a few hours, others up to 6+ hours.

Opinions are split. Some reviewers praise the grooming results, calling the work “beautiful” and noting that specific groomers (e.g., Lucy, Amber) met their requests well. However, several reviews describe poor grooming outcomes, including cuts, shoddy trims, and unprofessional behavior from staff, leading some to stop using the service.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)

• Positive: great cuts, attentive groomers (Lucy, Amber).
• Negative: accidents, rushed trims, inconsistent quality.

Several reviewers mention poor scheduling and communication. Some were told their appointments would be next, only to find others ahead; others reported no calls during long waits. One customer was ignored for weeks despite repeated messages, leading to a loss of trust.

Source: 4 of 8 reviews • Confidence: medium (multiple complaints about scheduling and contact)

• Frequent missed or delayed calls.
• Owner sometimes unavailable to assist with staffing issues.

A few reviews comment on the facility’s dated appearance, dirt, hair, and unpleasant smell, suggesting a need for a makeover. These observations do not directly affect grooming quality but contribute to overall dissatisfaction.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Facility described as dirty and dated in some reviews.

One reviewer reported a serious cut requiring stitches and superglue, with the owner covering the vet bill but failing to provide adequate follow‑up or apology. Another mentioned a minor cut that led to a prolonged re‑wash. These incidents highlight variable handling of emergencies.

Source: 2 of 8 reviews • Confidence: low (specific incident reports)

• Owner compensated vet bill but lacked empathy in one case.