The Heights at Chino Hills
Location
16675 Slate Dr, Chino Hills, CA 91709
Photos
What reviewers say
The Heights at Chino Hills receives mixed reviews on management responsiveness, maintenance quality, safety, and pet policies.
Themes summarized from customer reviews (sample of 8)
How responsive is the management team at The Heights at Chino Hills?
Several reviews highlight both positive and negative experiences with management responsiveness. Some guests praise Marleen and Steve for being courteous, friendly, and professional, noting quick issue resolution and helpful leasing assistance. However, other reviews criticize management for being unresponsive, acting naive about safety concerns like car break-ins, and failing to address maintenance or tenant complaints promptly. One reviewer specifically mentions being ignored after reporting a car break-in, while another reports difficulty reaching the receivables department to settle outstanding payments.
Source: 6 of 8 reviews • Confidence: medium (mixed evidence)
- Management praised for courtesy and professionalism in some cases.
- Management criticized for unresponsiveness and lack of safety awareness in others.
What is the quality of maintenance and move-in condition at The Heights at Chino Hills?
Multiple reviews comment on maintenance quality and move-in conditions. Some tenants report that maintenance staff, particularly Gus, Robert, and Albert, are top-notch and quick to resolve issues. However, one review details numerous defects upon moving into a new unit, including a non-functional freezer, icemaker, dryer, water heater, wall holes, door issues, and an unclean kitchen, with only partial and slow repairs. Another reviewer notes that while most issues are resolved quickly, a refrigerator full of food was lost due to a faulty freezer, and no compensation was offered.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
- Maintenance staff often praised for efficiency.
- Some units arrived in poor condition with delayed repairs.
How safe and pet-friendly is The Heights at Chino Hills?
Guests often mention safety as a positive aspect, noting the absence of police activity and a pet-friendly policy with a dog park. However, recent reports of car break-ins and a lack of management response to these incidents raise concerns about safety. The pet policy is generally viewed positively, but some reviews criticize irresponsible pet owners for leaving dog waste and excessive barking, affecting quality of life for neighbors.
Source: 4 of 8 reviews • Confidence: medium (conflicting evidence)
- Generally considered safe with no reported police activity.
- Pet-friendly with a dog park, but some noise and cleanliness issues.
What are common complaints about parking and common areas at The Heights at Chino Hills?
Several reviews highlight parking challenges, noting that parking on Butterfield is limited and that many garages are used for storage rather than parking. Common areas, such as pools and gyms, are described as well-maintained but occasionally lacking in maintenance, particularly the downstairs pools. Noise from late-night activities in communal areas, such as the Jacuzzi and barking dogs, is frequently mentioned as a source of sleep disturbance.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
- Parking is limited and often used for storage.
- Common areas are generally tidy but can be noisy at night.
How does The Heights at Chino Hills handle pricing and transparency?
One review expresses dissatisfaction with pricing, stating that the management attempted to overcharge compared to advertised rates and provided vague explanations when questioned. This suggests a lack of transparency in billing practices, which may affect tenant trust and satisfaction.
Source: 1 of 8 reviews • Confidence: low (single instance)
Ratings
4.1
★★★★★4.175 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Amenities
Parking
Pets
Details
- Plus Code
- X836+7C Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ_xVRg1TM3IAR1sWYDM4ItEw
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