The Highlands Funeral Home

Multiple customers highlight Tom as very caring, knowledgeable, and professional, providing excellent support during difficult times. One review specifically praises Tom for his military memorial service and overall assistance. However, a few reviews criticize the staff for rudeness and unprofessional behavior when handling inquiries.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers express satisfaction with the funeral home's ability to exceed expectations, offering respectful and attentive service to both the deceased and surviving family members. The pre-need representative, Marvin, is also commended for helping families plan ahead.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Two reviews specifically mention rude and unprofessional interactions, with one caller being hung up on and another describing the staff as unpleasant and incompetent during a tragic time.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

Yes, one review notes that Marvin, the pre-need representative, helped the family pre-plan, indicating the funeral home provides such services.

Source: 1 of 8 reviews • Confidence: medium (single mention)