The Home Depot
Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).
Location
1151 W Lugonia Ave, Redlands, CA 92374
Photos
What reviewers say
The Home Depot receives praise for exceptional in-store assistance and knowledgeable staff, though some customers report policy issues and unsatisfactory experiences with rentals and houseplants.
Themes summarized from customer reviews (sample of 8)
Does The Home Depot provide helpful in-store assistance for finding specific items?
Multiple customers highlight that associates were very helpful in locating specific items, with one reviewer mentioning Kaylee went above and beyond. Several reviews note that staff members like Uncle JD, Elaine, Angela, Jose, Sabrina, Carolyn, and Erin were attentive and knowledgeable.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
How is the customer service in the Electrical Department?
One detailed review praises the Electrical Department team—Elaine, Angela, and Jose—for their thorough assistance, teamwork, and willingness to go the extra mile to ensure the customer left satisfied.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Does The Home Depot assist with loading purchases for customers?
Several reviews mention that staff fully loaded carts for customers and even helped load items into cars, indicating a strong focus on customer convenience.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
Are there any complaints about rental services at The Home Depot?
One reviewer explicitly states they will never rent from Home Depot again, citing poor attitudes and lack of assistance with loading/unloading equipment.
Source: 1 of 8 reviews • Confidence: medium (direct complaint)
What are customer experiences with houseplants purchased from The Home Depot?
One reviewer reports a negative experience, stating their peace lily was infested with millipedes, leading to pest issues in the home. This is the only review mentioning houseplants.
Source: 1 of 8 reviews • Confidence: low (single isolated incident)
Does The Home Depot have any return policy restrictions that might affect customers?
One reviewer notes a new policy preventing returns of items older than 90 days, even with a receipt, which caused disappointment when attempting to return hoses.
Source: 1 of 8 reviews • Confidence: medium (policy mention)
Ratings
4.2
★★★★★4.22,743 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Amenities
Planning
Recycling
Payments
Parking
Details
- Plus Code
- 3R92+8X Redlands, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJMSdQd12q3IARsCq3QcGAUWY
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