The Home Depot

Multiple customers praise the helpfulness and friendliness of staff, particularly mentioning Brandon, Beau, Ronnie, and Dianna M for going above and beyond in various departments such as the lumber section and customer assistance.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviews criticize staff behavior, citing rude interactions, dishonest claims about price adjustments, false statements about product availability, and misleading advice that negatively impacted business transactions. One reviewer reported a manager's acknowledgment of misconduct but noted it was not resolved.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

One reviewer experienced difficulty with tax exemption verification, feeling the staff were unhelpful and required the exemption number to be visible on an app, despite the reviewer being a high-volume customer.

Source: 1 of 8 reviews • Confidence: medium (single instance)

A customer reported a Father’s Day order not being fulfilled as requested, receiving an assembled grill instead of a not-assembled one, leading to inconvenience and a need to return the item, highlighting communication and fulfillment problems.

Source: 1 of 8 reviews • Confidence: medium (specific incident)