The Home Depot

Several reviewers mention that the store's layout and placement of electrical items create difficulties for wheelchair users, requiring them to take long detours to access basic supplies. One review specifically criticizes the self-checkout setup as inadequate.

Source: 1 of 8 reviews • Confidence: low (single negative comment)

Multiple customers highlight excellent customer service, noting that the store refunded money when paint colors were mixed incorrectly and provided helpful assistance with home improvement projects, including measuring and cutting materials.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Refunded for wrong paint mix
• Assistance with moulding measurement

Guests often mention friendly and helpful employees, such as a kind gentleman who cut moulding to size and a customer service associate named Binh who measured items for the shopper. However, one reviewer reported a rude encounter with an employee named Destiny in the electrical department.

Source: 4 of 8 reviews • Confidence: medium-high (recurring positive theme with one negative outlier)

• Friendly staff praised
• One rude interaction noted

One review emphasizes the store's role in empowering communities, particularly in Pomona, by providing necessary materials for home improvement and community success.

Source: 1 of 8 reviews • Confidence: medium (single positive statement)

A few reviewers noted that employees were sent to incorrect locations for requested items like Husky or Ryobi rolling tool boxes, indicating potential disorganization or lack of focus among staff during their visit.

Source: 1 of 8 reviews • Confidence: low (single complaint)

One review reported the discovery of a noose in a department, with the employee reporting it to a manager who allegedly showed no concern and failed to file a report or review security footage. The reviewer plans to escalate the issue publicly.

Source: 1 of 8 reviews • Confidence: low (single serious allegation)

• Noose found, manager unresponsive