The UPS Store

Multiple customers highlight exceptional customer service, describing employees as kind, helpful, efficient, and professional, especially during busy periods. Five of eight reviewers gave a 5-star rating for service.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

A few reviews express dissatisfaction with packing, noting that delicate items were not packed in front of the customer and that prices seemed high. One reviewer mentioned feeling the service was overpriced for a small package and threatened to switch to USPS or FedEx.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

• Pricing keywords: "ridiculous", "overpriced", "buyer beware"
• Packing concerns: "not packed in front of me", "no idea what it's going to arrive like"

One reviewer was upset about lack of communication regarding delivery, stating the driver was free to deliver without prior notice and no text message or sign was provided, leading to the package needing pickup at the post office.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)

Several reviewers specifically mention positive experiences during the holiday shipping season, praising the staff's efficiency and patience despite crowded conditions.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)