Total Warehouse

Several reviewers report quick pickups when information is correct, but multiple customers note significant delays during the 1pm–3pm shift change period, sometimes lasting up to two hours. Unloading times vary from 30 minutes to over two hours, depending on arrival time relative to the shift change.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention of shift change delays and varying unloading times)

• Plan to arrive before 1pm or after 3pm to avoid delays.
• Expect possible 30–120 minute unloading windows.

Multiple customers mention that parking is limited; drivers are instructed to park on the street, which can lead to parking tickets. Some reviews explicitly state there is no designated parking for truck drivers.

Source: 4 of 8 reviews • Confidence: high (recurring theme of street parking and lack of dedicated lot)

• Risk of receiving parking citations if street parking is not observed.

Office staff are described as polite and helpful by one reviewer who received assistance during a delivery check-in. However, three other reviews characterize the office staff as rude or extremely rude, citing poor service and inflexibility with appointment times.

Source: 4 of 8 reviews • Confidence: medium (conflicting opinions on office staff behavior)

• Office staff responsiveness varies widely among customers.

One reviewer explicitly states that the company only accepts a paper form for load information and will not unload if digital references are used. This policy contributes to frustration for drivers who prefer electronic methods.

Source: 1 of 8 reviews • Confidence: low (single specific mention of paper-only policy)

• Drivers must provide a physical form to avoid unloading delays.

Three reviews highlight that yard workers and loading dock workers are described as nice and fast, even in tight quarters, indicating positive experiences with the physical operations of the warehouse.

Source: 3 of 8 reviews • Confidence: high (explicit praise for yard and dock staff)