Tower RV Storage - Ontario

Several reviews report frequent thefts and vandalism, citing inadequate security measures such as non-functional cameras, lack of security personnel, and open gates allowing unauthorized access. Multiple customers mentioned items being stolen despite locked vehicles, and the company's liability waiver does not cover such incidents.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Security issues recurring across multiple units
• No visible security presence reported

Five reviews highlight friendly and helpful staff, particularly mentioning Mati and Matilda for their excellent customer service, explaining amenities, and assisting with urgent storage needs. These positive interactions contrast with the security complaints.

Source: 2 of 8 reviews • Confidence: medium-high (positive feedback from multiple sources)

• Staff praised for going above and beyond
• Convenient access and good pricing noted

One review describes persistent billing errors despite multiple attempts to resolve, with no returned calls and continued unauthorized charges, indicating poor billing and customer service practices.

Source: 1 of 8 reviews • Confidence: medium (single but detailed complaint)

• Billing disputes unresolved for over three months

The sentiment is mixed: while security and customer service concerns are repeatedly raised, a subset of reviewers are satisfied with the staff's friendliness and the facility's convenience, suggesting that experiences may vary significantly.

Source: 8 of 8 reviews • Confidence: medium (conflicting themes)

• Security issues vs. positive staff interactions