TownePlace Suites by Marriott Ontario Airport

Multiple customers consistently mention that the hotel rooms and overall facility are clean. One review specifically highlights the cleanliness of the rooms and the refreshing maid service every two days with a full turnover weekly.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

Several reviewers describe the front desk staff as professional, helpful, and friendly. Specific names like Reina, LaVina, and Barnesa are mentioned for their exceptional service, going above and beyond to assist guests.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Guests often mention the availability of a pool, hot tub, and an on-site laundry facility with reasonable prices. The hotel also provides kitchen essentials such as plates, glasses, flatware, pots, pans, and cleaning supplies.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Many reviews highlight the proximity to restaurants and shopping options, including a mall across the street and numerous eateries within walking distance, such as Jersey Mike's, Panda Express, and Olive Garden.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review notes that the hotel accommodates pets well, with ample room for a portable kennel and a dedicated pet area with seating. No issues were reported regarding pet stays.

Source: 1 of 8 reviews • Confidence: medium (specific mention)

A couple of reviews mention concerns about service quality and safety. One guest reported poor handling of reservation extensions and lack of communication, while another noted a lack of security presence and stale breakfast items. However, these are isolated incidents among many positive experiences.

Source: 2 of 8 reviews • Confidence: low (limited evidence)