TrueCare Perris

Multiple customers report poor customer service, citing rude front desk staff, dismissive behavior, and a lack of professionalism. Several reviews mention feeling harassed by excessive appointment reminders and being turned away for minor lateness. However, a few customers compliment specific staff members for going above and beyond.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff behavior: rude, dismissive, non-professional
• Appointment handling: inflexible, no empathy
• Communication: excessive reminders, unclear answers

A couple of reviews highlight positive interactions with specific staff members, particularly noting Judith for exceptional assistance and care. These reviews emphasize that despite overall issues, individual staff can provide excellent service.

Source: 2 of 8 reviews • Confidence: medium (limited positive feedback)

• Positive staff: Judith (above and beyond)
• Future visits encouraged by good service

Several reviews criticize the clinic's appointment handling, noting that they were turned away for being a few minutes late despite often making patients wait longer once checked in. Customers also report issues with an external call service center causing communication breakdowns and difficulty reaching the office.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Appointment flexibility: lacking
• Call service issues: miscommunication, no follow-through

One review alleges that staff treat patients differently based on government assistance, stating they received unclear answers and were told they wouldn't get assistance because of their insurance. This suggests potential bias in how patients are handled.

Source: 1 of 8 reviews • Confidence: low (single isolated claim)

• Perceived discrimination: based on assistance/insurance

The majority of reviews express dissatisfaction with the clinic's professionalism, describing a lack of empathy, rigid policies, and a focus on revenue over patient care. A few reviews mention that the clinic's actions have caused significant emotional and logistical harm to patients.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Professionalism: lacking empathy, rigid policies
• Patient impact: emotional turmoil, missed opportunities