Tsai William DO

Several reviewers report longer wait times since a Nurse Practitioner overbooks the schedule, with some patients waiting up to two hours beyond their appointment time and lacking seating in the lobby.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers describe the receptionist and office staff as unprofessional, aggressive, and lacking empathy, with instances of rude behavior, inability to assist with urgent new patient appointments, and poor communication regarding insurance and referrals.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Staff often fail to submit necessary paperwork in a timely manner, causing insurance delays.
• Patients report difficulty in obtaining specialist referrals and resolving insurance issues.

Five of eight reviewers praise Dr. Tsai as kind, thorough, educated, and an excellent listener, describing him as the best primary physician they have ever had.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review notes that Dr. Tsai's office submitted clinical notes late, delaying insurance approval for a CT scan, and another mentions a denied CT scan referral that required an ultrasound first, causing significant scheduling delays.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

While Dr. Tsai receives high praise for his medical care, the majority of recent reviews caution against using his office due to persistent staff unprofessionalism and scheduling inefficiencies, leading several patients to switch to other primary care physicians.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)