Tweed Pediatrics

Multiple customers, including those who have been patients for decades, consistently praise Dr. Tweed and the Tweed Pediatrics team for being attentive, resourceful, and highly informative. They highlight the doctors' ability to answer all questions and provide excellent care for children over many years.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers commend Wendy, a front desk staff member, for her phenomenal phone etiquette, joyful demeanor, and helpfulness. However, other customers report that the front office has become intrusive with new check-in processes and has shown a lack of understanding or efficiency, leading to long waits and forgotten appointments.

Source: 4 of 8 reviews • Confidence: medium-high (mixed feedback)

• Front office praised for Wendy's excellent service
• Concerns about intrusive check-in and staffing shortages

One reviewer noted that the new check-in process is intrusive and poorly understood by front office staff, causing frustration. However, an update from the same reviewer indicated that a call with Wendy resolved misunderstandings, showing the office's willingness to address concerns.

Source: 2 of 8 reviews • Confidence: medium (specific incident)

A reviewer highlights that Tweed Pediatrics is very involved in the community and the RUSD (Riverside Unified School District), recommending the practice for its commitment to children's health and community service.

Source: 1 of 8 reviews • Confidence: medium (specific mention)

One reviewer reported that the office is extremely short-staffed, leading to denial of assistance and long wait times. This contrasts with the positive feedback about the doctors, who are described as wonderful despite front office challenges.

Source: 1 of 8 reviews • Confidence: low (limited evidence)