U-Haul Moving & Storage of Murrieta

Multiple customers highlight exceptionally friendly and helpful staff, with specific mentions of employees like Aiden, Carolina S., and Adan going above and beyond to assist with propane filling, moving questions, and rental equipment. These positive interactions are described as rare in customer service and greatly appreciated.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers state that the price for renting trucks is fair, contributing to an overall excellent experience rating.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

One review details significant communication problems with the U-Box program, including conflicting pickup dates, unclear billing for storage, and delivery issues that damaged items. The app was also deemed useless for managing the move.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

• Issues: conflicting dates, unclear billing, damaged boxes
• App usability: described as useless

One review accuses U-Haul of a scam, citing undelivered possessions, unauthorized charges, and lack of response from legal department, along with security concerns about locked boxes. This contrasts sharply with the overwhelmingly positive feedback from other reviewers.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

• Negative claim: undelivered possessions, unauthorized charges, scam allegations
• Security concern: boxes without customer locks