U-Haul of Riverside

Several reviewers praise the staff for being amazing, helpful, and kind, especially during emergencies. One reviewer specifically thanked Andrew for going above and beyond with a hitch setup, saving $200. Multiple customers noted quick service and professionalism, describing the staff as courteous and professional.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Multiple reviews highlight understaffing as a major problem, with staff appearing overworked and stressed. One reviewer reported a manager struggling to manage multiple customers due to insufficient help, leading to a tense interaction. Another mentioned long lines and unassigned trucks, requiring multiple calls to customer service. Several customers advised avoiding the location due to poor service and lack of staff presence.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

One reviewer experienced a significant delay with a moving box, receiving multiple unscheduled date changes without notice, leading to a disastrous experience. Another reported a reservation that did not translate to an assigned truck, requiring additional calls and resulting in missing insurance options and keys. These reviews suggest scheduling and delivery reliability issues.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Sentiment is mixed. While many customers appreciate the helpfulness and professionalism of the staff, others are extremely dissatisfied, citing unhelpful staff, poor communication, and a lack of resolution for scheduling problems. One reviewer gave zero stars, describing the experience as a nightmare and advising others to avoid U-Haul at all costs.

Source: 8 of 8 reviews • Confidence: medium (conflicting feedback)