U.S. Bank Branch

Multiple customers reported issues with scheduled appointments being cancelled without prior notification and long wait times. One reviewer waited 30 minutes after being told the appointment was cancelled due to a vacation, and another experienced a late opening with no apology or estimate of when service would resume.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Several reviewers praised specific employees—Taylor Navidad, Mary, Rocky, and Gabriel Cuevas—as being professional, helpful, and courteous. However, other customers described staff as rude, inattentive, or lacking competence, particularly during complex transactions like withdrawing savings bonds.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One reviewer noted that the ATM usually works, giving the branch two stars primarily for this reliability despite other service issues.

Source: 1 of 8 reviews • Confidence: low (single mention)

Customers frequently compliment the secure credit card option, which allows users to set their own credit limits by depositing into a secure US Bank credit account, helping them manage spending and build credit.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple reviewers stated that the Claremont branch is exceptionally clean, friendly, and superior to other banks they have used, such as Wells Fargo and Chase, praising the staff's kindness and professionalism.

Source: 2 of 8 reviews • Confidence: high (recurring theme)