U.S. Bank Branch

Multiple customers praise specific staff members for exceptional service, describing them as friendly, efficient, knowledgeable, and kind. For example, Carla and Ms. Roxanne/Giselle are frequently commended for handling banking needs quickly and with great personality. However, a few reviews mention poor service and attitude from tellers, indicating mixed experiences.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention of specific staff members)

• Staff names mentioned: Carla, Ms. Roxanne, Giselle, Kaylianna

Several reviewers report short wait times when they are the only customer, while others experienced long waits (10–15 minutes) due to tellers engaging in unnecessary conversations or upselling. One review noted being ignored for over five minutes before a manager intervened.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

• Wait time issues reported on Mar. 3 and Mar. 4

One reviewer highlights that a representative (Ms. Roxanne) split a large check to accommodate a credit card payment and deposit the remainder, demonstrating flexibility beyond typical policy limits.

Source: 1 of 8 reviews • Confidence: high (explicit mention of transaction flexibility)

One reviewer reports significant frustration with unresolved late fee issues and a poor transition from Union Bank to US Bank, citing policy restrictions (e.g., $15K daily transfer limit) and a lack of staff authority to resolve customer problems, leading to a decision to move accounts to other banks.

Source: 1 of 8 reviews • Confidence: low (single, detailed negative experience)

One review notes that the ATM is located in a clean parking area with wheelchair-accessible ramps and is situated next to Kaiser Permanente, suggesting convenience and accessibility.

Source: 1 of 8 reviews • Confidence: high (explicit mention of location and accessibility)