U.S. Bank Branch

Several reviewers praise Monica Phommatha and Monica Rodriguez for going above and beyond, confirming promotions with other branches and resolving complicated situations, such as opening a savings and IRA CD after initial uncertainty.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Multiple customers report dissatisfaction with fees described as “ridiculous” and promises that were not honored, leading some to switch to credit unions.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Pricing keywords: "ridiculous fees", "unnecessary charges"

Several reviews mention long wait times and difficulty, particularly with two female employees making it hard to change a check, though a helpful gentleman later assisted quickly.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

• Service keywords: "time-wasting", "hard to change a check"

One reviewer alleges the bank lied about the availability of a wire transfer deposit, insisting it was unavailable despite account statements showing otherwise, leading the customer to another branch.

Source: 1 of 8 reviews • Confidence: low (single incident)

A reviewer spent three days with US Bank customer service without resolution, indicating poor follow-through on persistent problems.

Source: 1 of 8 reviews • Confidence: low (single incident)