Ulta Beauty

Multiple customers praise the staff, describing them as super friendly, welcoming, and helpful. One reviewer specifically mentions Michelle, the sales manager, and Delilah, who greet them warmly and make them feel welcome. These positive interactions are cited as the primary reason the reviewer increased spending at the store.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers describe Ulta as a comprehensive beauty destination, comparing it favorably to Walmart and noting that whatever is needed can typically be found there. The store is frequently mentioned as having a vast array of products suitable for hours of browsing.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

One reviewer expressed strong dissatisfaction over being required to read their address aloud to confirm a rewards account for a single concealer, raising privacy concerns. The reviewer questioned the necessity of such a practice and the lack of response from staff regarding potential security risks.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

Several negative reviews highlight service failures, including a missed appointment, rude staff, and difficulties with returns or refunds. One customer reported an opened fragrance being refused for return, and another described a persistent stock issue for a birthday gift, with unclear communication from store staff.

Source: 4 of 8 reviews • Confidence: medium (multiple conflicting experiences)

One reviewer noted a significant improvement in store cleanliness and organization after a change in management and staff, describing aisles as clean, discounted items well-organized, and employees as happy and helpful.

Source: 1 of 8 reviews • Confidence: medium (post-reform observation)

A reviewer specifically thanked an associate named Ariel for excellent makeup color matching and personalized assistance, indicating that such tailored service is valued and contributes positively to the shopping experience.

Source: 1 of 8 reviews • Confidence: medium (personalized interaction)