Ultimate Motors

Several reviews highlight both positive experiences with accurate diagnostics and honest service, as well as negative reports of faulty repairs and unresolved issues. One reviewer noted that the shop replaced cylinder heads for $75 under the quoted price and completed work on time, while another reported that mechanics installed two leak tighteners on a hose, leading to a recurring coolant leak and additional charges. Guests often mention the office staff is friendly, but there are recurring complaints about management and technician staffing affecting service quality.

Source: 6 of 8 reviews • Confidence: medium (mixed evidence)

• Service turnaround: exact as quoted for some jobs, weeks-long delays for others
• Repair accuracy: honest diagnostics praised, faulty installations criticized

Multiple customers praise the professionalism and helpfulness of the staff, particularly mentioning Tyler as exemplary. Reviews often highlight respectful interactions, even in stressful situations, and note that the office staff is great. However, one reviewer described the management as having a problem with keeping good technicians, which may affect overall service consistency.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review indicates that Ultimate Motors can be opportunistic with pricing, adding charges for parts not fully replaced and refusing to adjust the total after an estimate was processed. Conversely, another review reports that the final price was $75 under the quoted amount for a cylinder head replacement, suggesting fair pricing in some cases.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Guests often mention long wait times, with some cars kept for weeks without resolution of the original issue. However, one review notes that a specific job was completed in the exact amount of time quoted, indicating variability in service speed depending on the repair.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Several reviews mention that Ultimate Motors provides vehicle washing as part of their service, describing the experience as dealer-like in quality. This is noted as a positive aspect by customers who appreciate the comprehensive care.

Source: 2 of 8 reviews • Confidence: high (explicit mention)