Universal Brakes & Alignment

Multiple customers highlight that Universal provides very reasonable prices, often noting it as the best price among several shops they consulted. For example, one reviewer mentioned the best price out of three shops for oil change and catalytic converter work, while another praised the fair pricing for smog checks and alignments.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers emphasize the shop's excellent customer service, noting that they are highly responsive and communicate frequently about the car's condition and progress. One customer mentioned the team finished sooner than expected and kept them informed throughout the process.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

A reviewer specifically mentions that Universal was recommended for working on Hondas and had great customer service skills, indicating the shop's competence with this brand.

Source: 1 of 8 reviews • Confidence: medium (specific mention)

Multiple customers describe the staff as professional and friendly, with one reviewer praising the demeanor of the team and another highlighting the owner's genuine customer focus.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

One reviewer reported a negative experience where the quoted price doubled upon arrival, leading them to leave. This contrasts with the overwhelmingly positive feedback from other reviewers.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)