Uptown Pets

Multiple customers highlight excellent customer service, describing the store as friendly and making up for slightly higher prices with attentive care. One review specifically mentions Ashley, the groomer, as exceptional and the only groomer their dog likes.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Staff names mentioned: Ashley (groomer), Justin (associate/cashier)

Several reviews criticize particular employees. One customer reports a bad experience with a grooming staff member who ignored their request not to bathe the dog, leading to a long wait and perceived rudeness. Another review mentions Nathan, describing him as rude and unprofessional, citing additional charges for cleaning that the customer felt were unwarranted.

Source: 2 of 8 reviews • Confidence: medium (recurring theme of negative employee interactions)

• Problematic staff: grooming staff (unresponsive to request), Nathan (rude, unprofessional)

One review specifically praises the store for having a wide assortment of pet supply gear, mentioning that they provided necessary items for a rescued Steller's jay chick, including mealworms, crickets, and a cage.

Source: 1 of 8 reviews • Confidence: medium (specific mention of extensive inventory)

Opinions are mixed. While several reviews commend Ashley for being a great and sweet groomer that pets enjoy, one review details a frustrating encounter with a different groomer who ignored the customer's request and exhibited a haughty attitude, leading to a long wait and dissatisfaction.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback on grooming quality)

• Positive groomer: Ashley; Negative groomer: unnamed staff member

One review notes that prices are a bit higher than normal but are justified by the superior customer service and quality of products. No other reviews specifically address pricing, so the sentiment is limited to this single perspective.

Source: 1 of 8 reviews • Confidence: low (single review mention)