US Air Conditioning Distributors

Multiple customers highlight excellent customer service, describing the staff as helpful, knowledgeable, and willing to go the extra mile to resolve issues. Five of eight reviewers specifically praised the service, mentioning individuals like Bill and the Ontario branch team.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews criticize Greg Hicks, describing him as rude, sarcastic, and unwilling to help. Two distinct reviews mention his behavior, and one reviewer even called corporate to report it, alleging condoning of such behavior by a manager.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer reported that Shelly at US Air refused to honor a 10-year warranty for York Condensers purchased six years ago, despite evidence that the warranty should be valid. The reviewer felt the company was attempting to wear them down into purchasing parts themselves.

Source: 1 of 8 reviews • Confidence: low (single conflicting account)

One reviewer noted that while the staff are nice, will-call orders were not fulfilled correctly, specifically mentioning an incorrect motor order for an A/C unit.

Source: 1 of 8 reviews • Confidence: low (single specific issue)

Multiple customers confirm that the business carries all the needed parts for A/C units, describing the staff as nice and the selection as comprehensive.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)