US Bank Mortgage

Multiple customers report severe frustration with US Bank Mortgage's responsiveness. One reviewer describes being passed around among many representatives over eight months without resolution, experiencing long hold times, and being unable to get direct answers or return calls. The reviewer also mentions being directed to a branch manager, Travis Huntsman, who allegedly failed to return calls and made empty promises. This reviewer ultimately feels compelled to seek legal advice due to the stress and perceived theft of funds.

Source: 1 of 5 reviews • Confidence: high (explicit mention)

One reviewer explicitly states that the employees at US Bank Mortgage are very helpful and very cheerful.

Source: 1 of 5 reviews • Confidence: high (explicit mention)

The reviews present a mixed sentiment. While one reviewer praises the helpfulness and cheerfulness of employees, another expresses extreme dissatisfaction, describing the bank as the "absolute worst" and detailing a prolonged, unresolved issue with account funds and poor customer service. This conflict suggests that experiences vary widely among customers.

Source: 2 of 5 reviews • Confidence: medium (conflicting themes)