VA Loma Linda Healthcare System
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What reviewers say
VA Loma Linda Healthcare System receives mixed reviews, with praise for individual care and criticism for administrative issues and perceived lack of priority for veterans.
Themes summarized from customer reviews (sample of 8)
What do reviewers say about the quality of medical care and staff at VA Loma Linda Healthcare System?
Several reviewers highlight exceptional care from specific doctors and nurses, describing them as remarkable, kind, and like family. One reviewer praised the best care ever and thanked the nurses for their dedication over nearly two months of hospitalization. However, another reviewer noted that while some staff were kind and helpful, others were not, and visiting relatives was problematic.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
How do reviewers feel about administrative processes and communication at the hospital?
Multiple reviewers express frustration with administrative errors and delays, particularly regarding the provision of return-to-work dates for disability claims, citing privacy policies as a barrier. One reviewer criticized the VA phone system as a joke needing overhaul, and another mentioned being discharged quickly after declining a surgical procedure, suggesting a lack of consistent care.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
What are the concerns regarding veteran benefits and overall hospital management?
A reviewer claims the hospital system is failing veterans by withholding earned benefits, stating veterans are unalive themselves due to waiting for basic care. Another criticizes the hospital as the worst-run VA in California, alleging that daily work ethic contradicts the claim of prioritizing veterans.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
What specific issues have reviewers reported regarding surgical outcomes?
One reviewer reported worsening conditions after foot surgery, leading to severe pain and potential job loss, indicating dissatisfaction with surgical care outcomes.
Source: 1 of 8 reviews • Confidence: low (single instance)
Do reviewers recommend the hospital for all services, or only certain ones?
A reviewer advises using the hospital only for vaccinations, emergency care, and physical therapy, expressing lost trust in overall care and planning to transfer to another VA facility. Another mentions friendly initial staff but overall disappointment, particularly after declining a surgical procedure.
Source: 2 of 8 reviews • Confidence: medium (mixed sentiment)
Ratings
3.5
★★★★★3.5436 reviews
Location
11201 Benton St, Loma Linda, CA 92357
Hours
Popular Times
Amenities & Details
Accessibility
Payments
Details
- Plus Code
- 3Q22+32 Loma Linda, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJJWss3n-r3IAR5TIuSvs5rxs