Valencia Tax Service

Multiple customers have been loyal clients of Suzanne for over a decade, describing her as wonderful, respectful, on time, reliable, and having a great personality. They highly recommend her services and express no desire to go elsewhere.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews highlight Martha's fast and friendly service, with one customer noting she found an error that resulted in a significant tax return. However, recent feedback indicates communication problems, with a customer unable to reach Martha despite multiple attempts and feeling ignored.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

• Recent communication issues reported
• One instance of unresponsive staff

Historically, the office has been responsive, but recent reviews mention difficulty reaching staff, unanswered calls, and lack of appointment reminders, leading some customers to seek alternative services.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Appointment reminder issues noted
• Phone responsiveness declining

One review specifically mentions that Martha's discovery of an error from a previous tax preparer resulted in a $3,500.00 tax return from the IRS, highlighting the service's ability to uncover significant savings.

Source: 1 of 8 reviews • Confidence: high (explicit mention)