VCA All Creatures Animal Hospital

Several reviewers highly praise Dr. Fenton, describing him as empathetic, attentive, and a skilled veterinarian who saved a cat's life and provided excellent follow-up care. However, one reviewer reports a serious medical error where Dr. Fenton administered a cortizone shot without permission, resulting in pancreatitis and the dog's death. Overall, opinions are split between exceptional care and a critical incident.

Source: 5 of 8 reviews • Confidence: medium (mixed positive and negative feedback)

Multiple customers mention long wait times before seeing Dr. Fenton, with one describing the staff as welcoming and helpful, while another reports a poor attitude, feeling rushed, and receiving unhelpful advice about pet food. The receptionist's response to the latter complaint was apologetic and offered assistance.

Source: 2 of 8 reviews • Confidence: medium (recurring theme of wait times and mixed staff attitudes)

Guests often mention prompt and caring follow-up, with Dr. H personally calling before and after procedures to check on pets. One reviewer appreciated daily photos of their dog during an extended stay. However, one emergency situation resulted in a serious complication requiring expensive surgery elsewhere due to a policy decision.

Source: 3 of 8 reviews • Confidence: medium-high (explicit mention of follow-up calls and emergency handling)

Many reviewers express high satisfaction with the hospital's staff, describing them as nice, smiling, and professional. One reviewer noted a decline in customer service, citing a front desk clerk's refusal to connect them with their preferred veterinarian for a medication question. Overall, the majority of feedback is positive regarding service quality.

Source: 4 of 8 reviews • Confidence: medium (positive service experiences with occasional service issues)