VCA All Creatures Animal Hospital
Location
78-267 CA-111, La Quinta, CA 92253
Photos
What reviewers say
VCA All Creatures Animal Hospital receives mixed reviews, with praise for Dr. Fenton's care and empathy, but criticism over wait times, perceived arrogance, and a serious medical error.
Themes summarized from customer reviews (sample of 8)
How is the quality of care provided by Dr. Fenton at VCA All Creatures Animal Hospital?
Several reviewers highly praise Dr. Fenton, describing him as empathetic, attentive, and a skilled veterinarian who saved a cat's life and provided excellent follow-up care. However, one reviewer reports a serious medical error where Dr. Fenton administered a cortizone shot without permission, resulting in pancreatitis and the dog's death. Overall, opinions are split between exceptional care and a critical incident.
Source: 5 of 8 reviews • Confidence: medium (mixed positive and negative feedback)
What are customers' experiences with wait times and staff attitude at VCA All Creatures Animal Hospital?
Multiple customers mention long wait times before seeing Dr. Fenton, with one describing the staff as welcoming and helpful, while another reports a poor attitude, feeling rushed, and receiving unhelpful advice about pet food. The receptionist's response to the latter complaint was apologetic and offered assistance.
Source: 2 of 8 reviews • Confidence: medium (recurring theme of wait times and mixed staff attitudes)
How does VCA All Creatures Animal Hospital handle emergency situations and follow-up care?
Guests often mention prompt and caring follow-up, with Dr. H personally calling before and after procedures to check on pets. One reviewer appreciated daily photos of their dog during an extended stay. However, one emergency situation resulted in a serious complication requiring expensive surgery elsewhere due to a policy decision.
Source: 3 of 8 reviews • Confidence: medium-high (explicit mention of follow-up calls and emergency handling)
What are the general sentiments about the overall service and staff at VCA All Creatures Animal Hospital?
Many reviewers express high satisfaction with the hospital's staff, describing them as nice, smiling, and professional. One reviewer noted a decline in customer service, citing a front desk clerk's refusal to connect them with their preferred veterinarian for a medication question. Overall, the majority of feedback is positive regarding service quality.
Source: 4 of 8 reviews • Confidence: medium (positive service experiences with occasional service issues)
Ratings
4.2
★★★★★4.2170 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Planning
Details
- Plus Code
- PP82+7J La Quinta, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJBZCOMx352oARUn9Bar8yPHA
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