Vetco Total Care Animal Hospital
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What reviewers say
Vetco Total Care Animal Hospital receives mixed reviews on service quality, communication, and staff consistency.
Themes summarized from customer reviews (sample of 8)
How reliable are the appointment hours at Vetco Total Care Animal Hospital?
Several reviewers note limited and infrequent hours, with one mentioning difficulty in securing a permanent veterinarian. This suggests potential scheduling challenges.
Source: 1 of 8 reviews • Confidence: low (single negative review)
What is the typical experience with appointment scheduling and communication?
Multiple customers report positive experiences with timely scheduling and clear communication, such as being informed of wait times. However, at least one reviewer experienced poor communication leading to misunderstandings about services and costs.
Source: 3 of 8 reviews • Confidence: medium (recurring theme with one conflict)
How do staff members, including veterinarians and technicians, generally interact with pets and owners?
Guests often mention kind, compassionate, and thorough interactions. Specific praise includes Dr. Heskett, Dr. Llamas, and technician Chris for making pets comfortable and explaining procedures clearly.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
Are there concerns about pricing and hidden fees?
One review highlights a surprise $99 charge for vaccinations, indicating potential misunderstandings about service costs. Another notes the exam fee is steep but was offset by a coupon, suggesting variable pricing.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
Is there consistency in veterinary staff and policies?
Negative reviews point to rotating veterinarians and inconsistent policies, such as requiring new exam fees for prescription refills, which some customers find frustrating.
Source: 2 of 8 reviews • Confidence: medium (conflicting themes)
How would you describe the overall environment and cleanliness of the facility?
One reviewer specifically compliments the facility's cleanliness and the helpfulness of the front receptionist, describing a positive and welcoming atmosphere.
Source: 1 of 8 reviews • Confidence: low (single positive comment)
Ratings
4.2
★★★★★4.282 reviews
Location
6301 Pats Ranch Rd, Mira Loma, CA 91752
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Details
- Plus Code
- XFF3+QP Mira Loma, Jurupa Valley, CA
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJj_2PqYG13IARVnezCW5Lfgk
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