Victorville Motors
Location
14617 Civic Dr, Victorville, CA 92394
Photos
What reviewers say
Victorville Motors receives high praise for its service department, knowledgeable staff, and customer-friendly experience, though one reviewer noted issues with promptness and recommendations.
Themes summarized from customer reviews (sample of 8)
How responsive and communicative is Victorville Motors' service department?
Multiple customers highlight that the service department keeps them updated via calls or texts about repair status, often completing work ahead of schedule. For example, one reviewer mentioned timely updates and their minivan being ready a day early.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
What is the quality of the sales experience at Victorville Motors?
Several reviewers describe the buying process as smooth, straightforward, and less stressful than expected. A female sales representative was noted for being professional, patient, and knowledgeable, going above and beyond to ensure clarity and comfort.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
How does Victorville Motors handle warranty repairs and service recommendations?
Most reviewers report that repairs were completed thoroughly and under warranty, with one exception noting concerns about inconsistent service recommendations and lack of a next appointment sticker. Another reviewer mentioned a major service was delayed until 100,000 miles, conflicting with prior advice.
Source: 3 of 8 reviews • Confidence: medium (conflicting themes)
Who are the standout service representatives at Victorville Motors?
Several reviews specifically praise Dean Lewison and staff for their personal involvement, timely repairs, and helpful recommendations. Another reviewer highlights Jeremy and JC for their quick, professional handling of a purchase.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
What vehicles are commonly serviced at Victorville Motors?
Reviewers frequently mention servicing for Dodge Ram, Jeep Compass, and Jeep Grand Cherokee 4xe, indicating these models receive positive experiences and trust from customers.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
How does Victorville Motors treat customers with special needs?
One reviewer, who uses oxygen, praised the service center for handling a recall issue promptly, providing a rental vehicle, and ensuring clear communication, making the customer feel valued and safe.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
What overall sentiment do customers have about Victorville Motors?
The majority of reviewers give 5-star ratings, describing the experience as exceptional, friendly, and family-like, with many stating they will return for future service or recommend the dealership to others.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
Ratings
4.2
★★★★★4.22,086 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Planning
Payments
Details
- Plus Code
- GM8H+F2 Victorville, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJq6pqDsllw4ARHA5pci-RyP0
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