WaBa Grill

Multiple customers report that self-service is mandatory and that staff are often rude when assistance is requested. Some reviewers mention difficulty with touch screens, especially for elderly patrons, and frustration over being charged extra for sauces not clearly available on the screen.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

Several reviewers express disappointment with small portions and off-tasting or improperly cooked chicken. One noted a worm in their chicken, and another mentioned unusual shredded chicken that tasted off.

Source: 4 of 8 reviews • Confidence: medium (multiple independent reports)

One reviewer reported a strong unpleasant smell and found a worm in their chicken, indicating poor cleanliness. Another mentioned the need for a deep cleaning.

Source: 2 of 8 reviews • Confidence: low (single incident)

One reviewer praised the staff, particularly mentioning Ana as being very sweet and helpful. However, other reviews describe rude behavior when assistance is sought or when complaints are made.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

One reviewer noted that their ready order sat on the counter unattended while they waited, and staff did not promptly assist, leading to frustration.

Source: 1 of 8 reviews • Confidence: low (single incident)