Walgreens

Multiple customers highlight the exceptional responsiveness and kindness of pharmacy staff, such as Arya, who created a child's profile and ensured medication was ready despite high demand. One reviewer specifically praised Arya's professionalism and understanding during a painful situation for their child. Another reviewer commended Leslie for her patience and professionalism with an elderly customer. These experiences indicate that the pharmacy staff often go above and beyond to assist patients in urgent need.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention varying wait times, with some customers experiencing longer-than-expected waits. One reviewer reported a 2-hour wait after an initial 45-minute estimate, while another noted a brief wait despite multiple patients ahead. A different reviewer expressed frustration with consistently long hold times when calling the pharmacy. Overall, wait times appear to be influenced by the pharmacy's busyness and staffing levels.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

A few reviews mention dissatisfaction with customer service. One reviewer criticized a tall Asian woman for abrupt and uncaring phone interactions, while another expressed frustration with consistently long hold times when calling. Conversely, multiple reviews praise specific employees—Montse and Leslie—for their friendliness, patience, and professionalism. These mixed sentiments suggest that while some staff members excel, others may need improvement in communication and attentiveness.

Source: 4 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer specifically praised the drive-through experience, highlighting Montse's exceptional friendliness, patience, and professionalism. This suggests that the drive-through service is perceived positively, with Montse receiving special commendation for making the transaction smooth and pleasant. No other reviews directly compare drive-through and in-store experiences, but the positive drive-through mention indicates a strong service level in that setting.

Source: 1 of 8 reviews • Confidence: medium-high (specific praise)

One reviewer reported a problematic Western Union transaction, noting that Walgreens could not refund over $300 if issues arose and that Western Union customer service was extremely poor, leading to a frustrating experience. This indicates a potential limitation in handling high-value Western Union transactions and highlights dissatisfaction with the associated customer service.

Source: 1 of 8 reviews • Confidence: low (single incident)