Walgreens Pharmacy
Department of the Walgreens chain providing prescription medications & other health-related items.
Location
44840 Monterey Ave, Palm Desert, CA 92260
Photos
What reviewers say
Walgreens Pharmacy reviews highlight frequent prescription delays, poor phone service, staffing issues, and reduced hours, while noting occasional good organization and staff friendliness.
Themes summarized from customer reviews (sample of 8)
How reliable is Walgreens Pharmacy for timely prescription fills?
Multiple customers report significant delays, with prescriptions not filled for up to three business days despite multiple attempts to contact the pharmacy. Some reviews mention being hung up on or harassed while on hold, leading to frustration and the need to seek help from other stores.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
What is the quality of customer service at Walgreens Pharmacy, especially over the phone?
Several reviewers criticize the phone service, noting long hold times, abrupt hang-ups, and rude interactions, particularly with a staff member named Denay. One reviewer described being yelled at and insulted about medication adherence, while another mentioned a lack of apology or acknowledgment of inconvenience.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
Are there issues with staffing and management at Walgreens Pharmacy?
A few reviews mention staffing shortages and insufficient support for the store manager, Steve, leading to poor handling of customer issues. One reviewer urges customers to avoid the pharmacy until staffing and training improve, citing the manager's efforts to resolve problems but limited company support.
Source: 3 of 8 reviews • Confidence: medium (limited evidence)
How are Walgreens Pharmacy's operating hours and reliability?
Several customers note reduced and inconsistent hours, with reports of the pharmacy closing early or changing hours weekly, making it difficult to obtain medications when needed. One reviewer specifically mentions the loss of 24-hour service and plans to seek alternatives due to unreliability.
Source: 3 of 8 reviews • Confidence: medium (limited evidence)
What are the positive aspects mentioned about Walgreens Pharmacy?
One reviewer found the store well-organized and stocked, with a friendly cashier and ample parking. However, they noted the absence of a preferred brand of UTI test strips and a higher price for an alternative brand.
Source: 1 of 8 reviews • Confidence: low (single mention)
Ratings
3.0
★★★★★3.050 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Crowd
Planning
Payments
Parking
Details
- Plus Code
- PJF5+3P Palm Desert, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJh3sTF3T-2oARe16fxdfl3aM
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