Walgreens Pharmacy

Several reviewers have expressed concerns about customer service, citing issues like being put on hold for extended periods, feeling cut off during conversations, and experiencing a lack of care. Some customers have described interactions as unprofessional and frustrating, with reports of staff seeming unaware of customer service best practices. However, one review highlighted the exceptional service provided by a specific pharmacist.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers mention long wait times, with some reporting waits of over an hour even after checking in online. One review noted that it takes approximately 15 minutes per customer, contributing to significant delays. Another customer stated they stopped using the pharmacy two years ago due to slow service.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Pricing keywords: "expensive medicine"

Prescription fulfillment appears to be a recurring problem. Some reviewers have reported prescriptions being sent to incorrect pharmacies, delays in filling prescriptions, and medications not being ready when promised. There are instances of prescriptions being ordered repeatedly without being filled, and orders not being placed as expected. There are conflicting reports about prescription availability.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

One review specifically praised a pharmacist named Tung, noting that they consistently go above and beyond to provide excellent service and recommendations. This reviewer strongly encourages Walgreens to provide additional support to the pharmacy team.

Source: 1 of 8 reviews • Confidence: medium-high (explicit mention)

One reviewer believes the pharmacy is understaffed, contributing to the long wait times and heavy workload on the existing staff. They acknowledge the staff works long and hard hours to fulfill requests.

Source: 1 of 8 reviews • Confidence: medium (recurring theme)