Wells Fargo Bank
Location
12625 Frederick St Ste U, Moreno Valley, CA 92553
Photos
What reviewers say
Wells Fargo Bank reviews highlight frequent long wait times, insufficient staffing, and poor customer service, especially regarding appointment handling and teller availability.
Themes summarized from customer reviews (sample of 8)
How long are typical wait times at Wells Fargo Bank branches?
Multiple customers report excessively long wait times, with some waiting over an hour or more, even when the branch is not yet closed. One review mentioned waiting 20 minutes with no line movement, and another noted about 30 people in line with only two tellers on a Friday.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
- Reported turnarounds: same-day (walk-in), on-appointment
Are appointments honored at Wells Fargo Bank?
Several reviewers experienced issues with appointments, where scheduled times were not honored due to staff absences or unclear communication. One customer was told their appointment time was too late, and another was informed the specific employee they booked with was unavailable, leading to further delays.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
- Pricing keywords: "appointment", "in-person verification"
How would you describe the staffing levels at Wells Fargo Bank branches?
Guests often mention that there are not enough tellers relative to the number of customers, with some branches operating with only two tellers despite long lines. One review specifically noted employees standing around while customers waited.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
- Makes confirmed: insufficient staffing
What is the general sentiment about customer service at Wells Fargo Bank?
Multiple customers describe the customer service as rude, unhelpful, and indifferent. Complaints include a lack of effort to resolve issues like deposit holds, hidden fees, and poor management oversight, with some reviewers suggesting credit unions offer better service.
Source: 4 of 8 reviews • Confidence: medium (recurring theme)
- Pricing keywords: "rude manager", "no customer service"
Ratings
2.2
★★★★★2.2136 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- WPQP+5P Moreno Valley, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJx1YX9gGm3IARPVVNcFEDXlw
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.