Wendy's
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What reviewers say
Multiple Wendy's reviews highlight issues with customer service, phone etiquette, coupon honor, and cleanliness.
Themes summarized from customer reviews (sample of 8)
Is the customer service at this Wendy's generally welcoming and helpful?
Multiple customers report feeling unwelcomed and ignored, with staff staring or focusing on the drive-thru rather than assisting walk-in patrons. One reviewer specifically mentioned not being offered the option to order and being told only one restroom was for employees, leading to their departure.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
How reliable is the phone service at this Wendy's?
Several reviewers experienced difficulty reaching the restaurant by phone, noting that calls were answered and immediately hung up, preventing them from explaining issues or obtaining assistance.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Does this Wendy's honor coupons as advertised?
Multiple reviews indicate that coupons were not honored, with staff denying them or providing incorrect explanations. One customer reported a coupon for a buy-one-get-one-free deal on spicy nuggets was rejected despite clear wording, and another mentioned the coupon was only valid for regular nuggets, not spicy.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
What is the quality of food and service at this Wendy's?
Several customers reported receiving spoiled or incorrectly prepared items, such as sour milk in coffee and missing items from their orders (e.g., chocolate milks, correct number of nuggets). One reviewer described the atmosphere as dirty and sticky, with no toilet paper available.
Source: 3 of 8 reviews • Confidence: medium (limited evidence)
How would you describe the overall atmosphere and cleanliness of this Wendy's?
One reviewer explicitly described the location as unclean, sticky, and lacking basic amenities like toilet paper, stating they would never return. This contrasts with other reviews that focus more on service issues than cleanliness.
Source: 1 of 8 reviews • Confidence: low (single report)
Ratings
3.3
★★★★★3.3137 reviews
Location
3838 Tyler St, Riverside, CA 92503
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Details
- Plus Code
- WG7P+CP Riverside, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJB2mIoEy33IARLWfvmKHMEyQ
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