Wendy's Massage, Upland, Ca

Multiple customers report exceptional massage experiences, highlighting attentive therapists and significant pain relief, especially for back issues. One reviewer specifically praises Susan as the most amazing therapist they have encountered.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention attempts to increase the bill after service, including an extra tip demand and a higher price for a massage that was initially quoted. One customer was charged more despite confirming the original price, and another felt pressured to tip 40% for a $50 massage.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers experienced scheduling problems, such as last-minute appointment changes and difficulty reaching staff for clarification. One reviewer noted that the staff did not honor an online-confirmed appointment price and provided no clear contact method for follow-up.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

Guests often mention that the facility is clean and the staff is friendly, contributing to a relaxing atmosphere. One review specifically compliments the cleanliness and kindness of the staff.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

One review reported discomfort and bruising after a couples massage where the therapist became rougher mid-session, contrasting with a more relaxing experience for the partner. This suggests variability in therapist technique.

Source: 1 of 8 reviews • Confidence: low (single report)