West Coast Dental of Rancho Cucamonga

Several reviewers have reported discrepancies in billing. One review noted being initially told a procedure would be fully covered by insurance, only to receive a bill later. Multiple customers also mention receiving unexpected charges or inaccurate cost estimates, and a lack of transparency regarding billing details. There are conflicting reports about the accuracy of initial cost estimates.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

• Pricing keywords: "unexpected charges", "inaccurate estimate"

Guests often mention difficulties with scheduling and appointment accuracy. One review described a frustrating five-week process to get a wisdom tooth extraction scheduled, with multiple cancellations and rescheduling due to doctor availability. Another review noted being double-booked and experiencing long wait times. Several reviewers also reported being scheduled with a different dentist than originally requested, despite specific requests to avoid certain providers.

Source: 4 of 8 reviews • Confidence: medium-high (explicit mention)

• Reported turnarounds: multiple cancellations, long wait times

Multiple customers have expressed concerns about the front desk staff's demeanor and communication skills. One review described the staff as rude and unhelpful, while another mentioned condescending and disrespectful interactions. Several reviewers also reported a lack of follow-up calls and broken promises regarding communication, such as not receiving promised callbacks from the office manager.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

While some reviewers praise the dentists' skills and professionalism, others have raised concerns. One review mentioned a hygienist's lack of skill and unprofessional behavior during a cleaning. Another review described a long cleaning process (two hours) and unprofessional behavior from the staff.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

Despite the negative feedback, some reviewers have had positive experiences. Several customers praise the office staff and the dentists' helpfulness. One review specifically mentioned a positive experience with a tooth extraction, noting minimal pain during the procedure.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)