Western Dental & Orthodontics

Several reviewers report unresolved insurance claim issues, with one customer still awaiting a refund over a year after an initial promise. Multiple customers mention long delays and difficulty reaching resolution, describing the process as frustrating and unhelpful.

Source: 4 of 8 reviews • Confidence: medium (multiple complaints about unresolved issues)

One reviewer found wisdom teeth extractions stressful and requested additional sedation, while another had a positive experience with a tooth extraction, praising the staff's helpfulness and Dr. Neil's skill.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback on extractions)

Multiple reviews criticize billing practices, citing hidden fees, price increases, and lack of informed consent for treatments. One reviewer specifically mentioned being charged double for services and having gold from caps retained without consent.

Source: 3 of 8 reviews • Confidence: medium (recurring complaints about billing)

Positive reviews highlight respectful, professional, and communicative staff who listen to patient needs and provide reassurance, especially for anxious patients. Conversely, negative reviews describe unprofessional behavior, high-pressure sales tactics, and a lack of transparency.

Source: 5 of 8 reviews • Confidence: high (explicit mention from multiple satisfied customers)

One reviewer described the office as dirty and criticized the office manager's fast-talking, unexplained charges, and high-pressure upsell tactics, particularly for gum treatments without informed consent.

Source: 1 of 8 reviews • Confidence: low (single negative comment about cleanliness)

One reviewer reported that their contract was sold to a credit company shortly after signing, leading to a feeling of being mishandled and in debt, with overall negative experiences at every appointment.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)