Western Dental & Orthodontics

Several reviewers highlight a caring and professional environment, noting that both dentists and staff are gentle, attentive, and make patients feel comfortable. However, multiple customers report frustrating interactions with the front desk and issues with prescription processing and technical support.

Source: 8 of 8 reviews • Confidence: medium (mixed evidence)

Five of eight reviewers express high satisfaction with the dental care, praising the doctors for being knowledgeable, professional, and thorough in explaining treatment options. One reviewer specifically commends Dr. Bui for his cordial and detailed approach.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

While some customers appreciate the front office team for being friendly and patient, at least three reviews criticize the front desk for unprofessional behavior, including refusing a properly signed consent form, causing appointment delays, and exhibiting rudeness toward patients.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Two reviews mention difficulties with prescription delivery, citing incompetent office staff who failed to process a pain prescription promptly, leading to patient discomfort and missed work. Additionally, one reviewer experienced prolonged hold times and unhelpful responses when attempting to obtain an estimate over the phone.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

One satisfied patient notes that their son, an orthodontic patient, enjoys the experience and finds the staff very nice, contributing to his comfort during visits.

Source: 1 of 8 reviews • Confidence: medium (single mention)

One reviewer reports a series of complications following a bone graft procedure, including misalignment of an implant, delays in receiving a satisfactory crown, and uncooperative staff, leading to the patient seeking alternative care.

Source: 1 of 8 reviews • Confidence: low (specific incident)