Western Dental & Orthodontics

Multiple customers report excessively long wait times, often exceeding expectations for scheduled appointments, suggesting the office is frequently overbooked.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Customer service is described as lacking in several reviews, with staff perceived as overwhelmed, indifferent, or rude, particularly the coordinator.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

Dr. Zierhut, Johanna, Irma, Denise, Alexis, Melody, and Barb are frequently commended for their excellent care, professionalism, and friendliness.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention fragmented scheduling, requiring multiple follow-up appointments for comprehensive care, and some patients experienced appointments being delayed due to staff availability.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

One review notes that the air conditioning in the lobby is broken, making it uncomfortably warm, especially during later appointments.

Source: 1 of 8 reviews • Confidence: low (single mention)