Western Dental & Orthodontics

Multiple customers describe the staff—including dentists, orthodontists, and front desk personnel—as kind, considerate, and communicative. They often highlight specific team members like Lorena, Luisa, Eileen, Lisa, and a front desk lady for going above and beyond, especially in explaining procedures and handling financial processes.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers report issues with billing, noting unexpectedly high bills and difficulty getting prescriptions promptly. One patient mentioned needing a prescription before a procedure but receiving it only after all patients were seen, causing pain. Another complained about a long wait in the lobby without the promised follow-up.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Guests often mention excellent orthodontic experiences, praising the work of Luisa, Eileen, Lisa, and Doctor Sujharo. They highlight gentle treatment, clear communication, and great results after braces removal.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One reviewer reported a two-hour wait for a scheduled appointment and described staff as lacking empathy and urgency. Another mentioned a three-hour lobby wait without adequate assistance, leading them to seek care elsewhere. These incidents suggest potential issues with scheduling efficiency and patient prioritization.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

A positive review highlights that the office provides upfront cost breakdowns and itemized receipts, which the reviewer found refreshing and trustworthy. However, other reviews mention high bills and difficulties with prescription handling, indicating mixed experiences with financial transparency.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)